No Return Policy

Effective 24/01/2024

Thank you for choosing Spectrum Phones for your mobile phone purchase. We appreciate your business and want to ensure a satisfactory experience for all our customers. Please review our no return policy below:

  1. No Returns: Once a mobile phone has been purchased and leaves the store premises, it cannot be returned or exchanged. We encourage customers to thoroughly inspect the Live Demo Device, test its features, and address any concerns before completing the transaction

2.Exchange Process: If a phone is bought immediately in-store and meets the criteria mentioned below, an exchange can be initiated. 

 Intact Seal and Unbroken Nylon: To be eligible for an exchange, the mobile phone must have its original seal and nylon intact. If the seal is broken or the nylon is removed, the phone is not eligible for exchange.

  • Inspection Criteria:
  • The mobile phone must be in its original condition.
  •  Proof of purchase, such as the sales receipt, must be presented.

By making a purchase at Spectrum Phones, you agree to abide by the terms of this no return policy. We appreciate your understanding as we work to provide a fair and consistent shopping experience for all customers.

If you have any questions or concerns, please feel free to contact our customer service team.

Thank you for choosing Spectrum Phones.